Customer feedback has always driven Tanium's product development, but until now, submitting a feature request meant routing ideas through support or customer success, with limited visibility into what happened next or for other customers to weigh in.
The new Feature Request Portal changes that by giving customers a dedicated, public forum where they can post ideas, search existing submissions, vote on requests that matter to them, and track the status of their ideas from initial submission through delivery. It's a direct line to product managers, built to surface the ideas with the broadest impact across the customer base.
In this episode, Statia, a product operations manager at Tanium, introduces the new Feature Request Portal and explains how submissions are reviewed, how voting affects prioritization, and what makes a feature request actionable for product managers. She also covers the status system that keeps customers informed as their ideas move through the development pipeline.
If you've ever wondered what happens after you submit a feature request, or how to make your submission more likely to get traction, this episode gives you a clear, practical picture of how the process works. Watch the video below to see the portal in action and learn how to make your voice count in Tanium's product roadmap.
Key takeaways
- A public forum for ideas: The Feature Request Portal is a forum where customers can post their own ideas, search for existing ideas, and vote on any that they like, creating a shared space for the broader customer community to weigh in on product direction.
“The higher number of votes, the more attention this will get from product managers and will show us the potential impact that this feature could have.”Tanium Product Operations Manager Statia Hafer
- Votes signal impact: The more votes an idea receives, the more it demonstrates potential value to the product management team, making community engagement a direct factor in how ideas are prioritized for development.
- Initial review within weeks: When a feature request is submitted, it is reviewed quickly for content and clarity, then goes to product managers within a week or two. If the capability already exists, product managers will let the submitter know; if not, the idea moves into future consideration.
“So the great news is that your Tanium Community profile will authenticate you directly into the ideas portal. So no double profiles, no double passwords.”Tanium Product Operations Manager Statia Hafer
- Seamless login via Tanium Community: Customers do not need a separate account to access the Feature Request Portal. Their existing Tanium Community profile authenticates them directly, with a button available in the Tanium Community.
“You definitely want to include more context on the problem that you're solving and the value that it's going to give you as the customer.”Tanium Product Operations Manager Statia Hafer
- Context improves submissions: High-quality feature requests describe the problem being solved and the value the feature would provide, not just the desired functionality. This gives product managers the information they need to consider different solutions or combine ideas into something even better.
- Status tracking on demand: Customers can track every idea they have submitted or voted on through their profile. Statuses include new, discovery, future consideration, unlikely to implement, and delivered, and customers are notified automatically as their ideas move through each phase.
- Comments add ongoing context: Customers can add comments to any idea, their own or someone else's, to provide additional information or context that goes directly to product managers for consideration.
- Private submissions are supported: For requests that involve sensitive information, customers can work with their Tanium team to submit a request on their behalf into a private forum. The submitter can still track the idea, add comments, and see status updates, but only they will be able to see the actual feature request.
Additional resources
- Explore the Tanium Community platform: Learn how Tanium Community serves as the hub for customer collaboration, knowledge sharing, and direct access to the Feature Request Portal.
- Find your Tanium Community: An index of the different community spaces where Tanium users connect, including New User, Developer, Integrations, Automate, and User Experience.
- Explore Tanium product innovation highlights: A snapshot of recent Tanium releases showcasing advancements across AI, exposure management, endpoint management, and security and IT operations.